Complaints Protocol
We do our best to serve our policyholders in a consistent and equitable fashion. However, in the event that you are not satisfied with the outcome of your interaction with Edge Mutual, this document explains the process for escalating the issue to a higher authority.
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Fair Treatment of Customers Download
Outlining Edge Mutual's commitment to policyholders.
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We Must Change Download
A message from Edge Mutual on social injustice.
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Conflicts of Interest Download
Best practices to manage actual or potential conflicts of interest.
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Complaints Protocol Download
We do our best to serve our policyholders in a consistent and equitable fashion. However, in the event that you are not satisfied with the outcome of your interaction with Edge Mutual, this document explains the process for escalating the issue to a higher authority.
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Privacy Policies Download
Privacy policies of Edge Mutual Insurance Company
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Accessibility Standard For Customer Service Download
Customer Service Plan - Accessibility for Ontarians with Disabilities Act (AODA)
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Consumer Code Download
Code of Consumer Rights & Responsibilities
